Return Merchandise Authorization (RMA) Request
At Reefer Power Products, we engineer equipment built for harsh marine and intermodal environments. If you are experiencing an issue with a product, received an incorrect item, or require a warranty evaluation, please submit an RMA request using the form below.
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Step 1: Submit Request
Complete the online form below with order details, part numbers, and clear photos of the issue/serial tags.
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Step 2: Technical Review
Our engineering and support team will evaluate your submission within 1–2 business days and issue an official RMA number with shipping instructions.
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Step 3: Ship the Equipment
Pack items securely, clearly write the RMA# on the outer shipping carton, and include a copy of the RMA confirmation inside.
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Step 4: Inspection & Resolution
Upon receipt and bench testing, we will proceed with repair, replacement, or credit based on warranty eligibility.
Pre-Authorization Required: Items returned without an approved RMA number will be rejected and returned to sender at the sender’s expense.
Return Window: Non-defective stock returns must be requested within 30 days of invoice date and are subject to a standard 20% restocking fee. Items must be unused, uninstalled, and in original packaging.
Field Modifications: Equipment with unauthorized field modifications, improper terminal torque damage, or water ingress caused by incorrect conduit sealing is not covered under warranty.
Freight Terms: Customer is responsible for inbound shipping on warranty evaluations unless otherwise authorized by RPP customer service. RPP covers return ground freight on confirmed warranty replacements.